Privacy Policy

At RRJ Carpentry & Joinery, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website or services.

1. Information We Collect

We may collect personal information when you:

• Contact us via our website, phone, or email
• Submit an enquiry form or book a consultation
• Subscribe to our newsletter
• Interact with us on social media

This may include:

• Name
• Email address
• Phone number
• Address
• Project details or service requests
• Any additional information you choose to share

2. How We Use Your Information

We use the information collected to:

• Respond to your enquiries and provide quotes
• Schedule consultations and deliver services
• Improve our website and customer experience
• Send relevant updates, offers, or newsletters (if you opt in)
• Maintain internal records and comply with legal obligations

3. Data Protection & Security

We take appropriate technical and organisational steps to protect your personal data from unauthorised access, misuse, or disclosure. Your information is stored securely, and access is restricted only to staff who need it to perform their duties.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information with trusted service providers who assist us in delivering our services (such as hosting providers or email systems), but only to the extent necessary and under strict confidentiality.

5. Cookies & Website Tracking

Our website may use cookies to enhance user experience and analyse traffic. You can choose to disable cookies in your browser settings, but some features of the site may not work as intended.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent or object to data processing
• Lodge a complaint with a data protection authority

To make a request, please contact us at:
📧 info@rrjdesign.co.uk
📞 +447923019024

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns regarding your privacy, feel free to contact us:

RRJ Carpentry & Joinery
📍 9 Milk Street, Deritend, B5 5TR
📧 info@rrjdesign.co.uk
📞 +447923019024